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Health and hygiene protocols
BookProtocols in our facilities
- All facilities are disinfected daily
- All facilities are disinfected with ozone daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- Protective screens in customer service areas
- The lifts can only be used by one person at a time or at most by 2 people who share the same room
- Room keys will be disinfected before handing them over
- Ozone walkthrough gates
- Online check-in
- Key to rooms on cell phone
- Rugs have been removed from all rooms
- Towels and bed linen are washed at high temperature
- Sanitiser, gloves and masks available to all guests
- TV remote control and telephone are sterilised daily in all rooms
- Remote controls are wrapped in plastic that will be changed regularly
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
- Access to rooms from the car park will remain closed to guarantee health and safety measures
- One-way hallways
- Lift exclusively for going up
- No two adjacent rooms will be occupied at the same time
- Rooms will not be occupied for 24 hours after their last occupant has departed
- Rooms will not be occupied for 48 hours after their last occupant has departed
- Rooms will not be occupied for 72 hours after their last occupant has departed

Protocols for Pools / Beaches
- Disinfect hammocks after every use
- Hammocks must be 1.5 metres apart
- Designate a staff member to manage the hammocks

Protocols for guests
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Only clients with advance booking will be attended
- Guest’s shoes and luggage will be disinfected at the hotel entrance
- Temperature checks at the entrance to our facilities

Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client

Catering protocols
- Breakfast will be delivered through Room Service
- We will leave an empty table between diners to guarantee the safety distance
- We will use non-reusable tablecloths, cutlery and napkins
- Orders will be served following all safety measures and delivered under a cover
- The hotel will offer take-away meals
- The number of people will be controlled to avoid overcrowding
- Menus will be removed from dining area

- Disinfectant carpets at the hotel’s entrance
- Safety distance will be marked
- Disinfectant and cleaning products used in our hotel will be those approved by the Spanish Ministry of Health
- Gloves will be used for disinfection tasks
- Tables will be separated to comply with safety distance
- Our staff will disinfect their hands frequently
- Some of our staff will wear face protection screens
- We will use disposable napkins and tablecloths.
- We will set the table once the customer arrives.
- There will be no lunch service.
- À la carte breakfast
- Rooms and accessories are steam-cleaned and disinfected with virucides
- Our hotel has designed a contingency plan and a health and sanitary measures protocol to reduce coronavirus transmission
- Our staff will serve a continental breakfast keeping safety distance