Health and hygiene protocols

• All facilities are disinfected daily
• All facilities are disinfected with ozone daily
• You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
• Protective screens in customer service areas
• The lifts can only be used by one person at a time or at most by 2 people who share the same room
• Room keys will be disinfected before handing them over
• Ozone walkthrough gates
• Online check-in
• Key to rooms on cell phone
• Rugs have been removed from all rooms
• Towels and bed linen are washed at high temperature
• Sanitiser, gloves and masks available to all guests

• TV remote control and telephone are sterilised daily in all rooms
• Remote controls are wrapped in plastic that will be changed regularly
• Open or foot-operated waste bins lined with a bag
• Vent filters are cleaned regularly
• Access to rooms from the car park will remain closed to guarantee health and safety measures
• One-way hallways
• Lift exclusively for going up
• No two adjacent rooms will be occupied at the same time
• Rooms will not be occupied for 24 hours after their last occupant has departed
• Rooms will not be occupied for 48 hours after their last occupant has departed
• Rooms will not be occupied for 72 hours after their last occupant has departed

Protocols for Pools / Beaches

• Disinfect hammocks after every use
• Hammocks must be 1.5 metres apart
• Designate a staff member to manage the hammocks

Protocols for guests

• They will find hand sanitiser in the common areas
• Insofar as possible, payments should be done by credit card
• POS systems will be disinfected regularly
• Only clients with advance booking will be attended
• Guest’s shoes and luggage will be disinfected at the hotel entrance
• Temperature checks at the entrance to our facilities

Protocols for our employees

• All members of staff know the new health and safety measures
• Our staff will wear gloves and masks at all times
• The staff will have their temperature taken daily
• Staff uniforms are washed and disinfected daily
• Co-workers must stay at least 1.5 metres apart
• Daily control of the state of health of all employees
• Reception staff will disinfect the counter every time they finish attending a client

Catering protocols

• Breakfast will be delivered through Room Service
• We will leave an empty table between diners to guarantee the safety distance
• We will use non-reusable tablecloths, cutlery and napkins
• Orders will be served following all safety measures and delivered under a cover
• The hotel will offer take-away meals
• The number of people will be controlled to avoid overcrowding
• Menus will be removed from dining area